Refund Resend and Returns Policy

At taswiquh , we are committed to providing a seamless return and refund experience. To ensure clarity, we encourage you to review our refund policy thoroughly.

General Return Policy

Our standard return policy allows for returns within 30 days of receipt. However, please be aware that some of our vendors implement a shorter return window of 10 days. Consequently, it is essential that all returns are initiated within this timeframe following the vendor’s acknowledgment of the product’s delivery to you.

Conditions for Returns and Refunds

Returns and refunds are permissible under the following circumstances:

1. Orders Delayed.
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from taswiquh warehouse. Following countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 45 days after orders departed from Our suppliers’ warehouses in China
b. For Brazil, it is after 110 days counting from the date that order departed from taswiquh warehouse due to the strict customs clearance at Brazil.
c. For Our suppliers packet liquid line to all counties, taswiquh will deal with your dispute for delayed orders after 100 days counting from the date that order departed from taswiquh warehouse.
d. For some special shipping methods, taswiquh cannot deal with your disputes. (See the following important interpretation)
Notes:
Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.
Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, taswiquh will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.
2. Orders not Received.
taswiquh will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If Your clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Notes:
a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, Your clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, taswiquh takes no responsibility if products have been lost.
b. If the logistics company provides return service to China, taswiquh will put the products in your private inventory and will not refund them when we receive the returned items.
c. taswiquh cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.
3. Products Damaged.
taswiquh offers a full refund or a replacement if packages arrived are badly damaged.
taswiquh offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, taswiquh cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary, electronic products, Your clients shall complain or open a dispute to you within 30 days after packages are delivered.
d. For service products, taswiquh refunds you the cost of the product which is the price in China market. If you have taswiquh quality inspection service. Otherwise, taswiquh will not take any responsibility for them. (See the following important interpretation > Service products)
4. Incorrect or Missing Products.
Our suppliers quality control process before products are dispatched. taswiquh will deal with incorrect or missing products as follows:
a. For incorrect products, taswiquh offers a full refund or replacement.
b. For products with wrong color, size which doesn’t affect product function, etc., taswiquh offers a refund or resend if you provide a screenshot of your clients’ complaint including name, content and date.
c. For parts missing which doesn’t affect product function, taswiquh may refund partially or resend the missing part; for parts missing which affect product function, taswiquh will resend the product only.
d. For accessories, taswiquh will resend the accessories.
Notes:
For size problem, taswiquh will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.
5. Orders Cancellation.
For orders cancellation, Our suppliers a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.
c. After payment, video and photo orders cannot be canceled as taswiquh has planned and prepared for you after payment.

Important Interpretation

1. Deadline of Opening Dispute.
2. Force Majeure.
3. Shipping Method Limits.
Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities.
Estimated Processing Time:
1-3 days for 80% orders
Shipping Fee: Free Shipping

What Are The Countries You Ship To

Estimated Delivery Egypt Time: 12-50 days
Estimated Delivery United States of America Time: 7-12 days
Estimated Delivery Saudi Arabia Time: 20-60 days
Estimated Delivery United Arab Emirates Time: 10-25 days
Estimated Delivery China Time: 2-3 days
Estimated Delivery Iraq Time: 20-60 days
Estimated Delivery Jordan Time: 20-60 days
Estimated Delivery Kuwait Time: 10-15 days
Estimated Delivery Qatar Time: 10-15 days
Estimated Delivery Oman Time: 20-45 days
Estimated Delivery Turkey Time: 12-50 days
Estimated Delivery India Time: 15-30 days
4. Destination Limits.
Due to limited international transportation, taswiquh will not accept any disputes when your orders are shipped to the following countries:
Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d’Ivoire, Cook Islands, Cameroon, Costa Rica, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, El Salvador, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.
5. Return.
Products can be returned Our suppliers’ warehouses in China. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at taswiquh China Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.
a. If you indeed want your buyer to return the products, please follow these steps: How to return products to taswiquh warehouse.
b. Please return products within 30 days after receiving products.
6. Service Products.
7. Unacceptable Disputes.
Our suppliers shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.

taswiquh always try to offer the best service. If you have any other questions, please feel free to contact us .