Shipping & Delivery Policy

At Taswiquh Fashion, we are dedicated to providing a seamless and transparent shopping experience from checkout to your doorstep. This policy details our reliable shipping methods, clear timelines, and how we ensure your fashion items arrive safely and on time. Your satisfaction drives our commitment to excellence in global delivery.

1. Our Shipping Methods & Carrier Network

To guarantee both speed and care for your orders, we partner with trusted international carriers, including CJPacket Liquid Line. Our network is specially selected for its proven reliability in handling fashion items like delicate dresses, fine jewelry, and statement accessories. While we strive to offer full tracking for every order, please note that in some rare locations or for specific logistical reasons, a tracking service may not be available. In such cases, you can be confident that we maintain full oversight and ensure a safe, timely delivery.

2. Order Processing & Preparation Time

Once your order is placed, our team springs into action to prepare it for its journey to you.

• Standard Processing (1-3 Business Days): Applies to the majority of our orders. During this time, we carefully pick, inspect, and pack your selected items.
• Extended Processing for Custom Items: Certain high-demand or customized pieces may require additional craftsmanship time. If this affects your order, our customer service team will proactively notify you with an updated timeline.
• Shipping Cost: We believe in straightforward pricing. Enjoy FREE STANDARD SHIPPING on every single order, with no minimum purchase required and no hidden charges.

3. Estimated Delivery Timelines by Destination

Delivery speeds depend on your location, local customs procedures, and final-mile logistics. The table below provides our best estimates for when you can expect your Taswiquh Fashion order:

• Egypt: 12 – 50 business days
• United States & Canada: 10 – 25 business days
• Saudi Arabia & GCC Countries: 20 – 60 business days
• United Arab Emirates: 10 – 25 business days
• China & East Asia: 2 – 3 business days (for in-region shipping)
• Other International Destinations: 15 – 60 business days

Important Delivery Notes:

• All timeframes are estimates in business days and do not include order processing time. The countdown begins once the order leaves our facility.
• Actual delivery may be affected by factors beyond our control, such as customs inspections, national holidays, weather events, or local carrier delays.
• If your order has not arrived within the maximum estimated window, please contact our support team immediately for a personalized investigation.

4. Shipping Restrictions & Service Exceptions

To ensure delivery success, please be aware of the following limitations:

• We are currently unable to ship to P.O. Boxes or Military Addresses (APO/FPO) due to carrier restrictions.
• Deliveries to remote or hard-to-access areas may experience extended transit times.
• If our system indicates that shipping is unavailable to your specific address at checkout, we will contact you promptly to discuss potential alternatives.

5. Tracking Your Order & Shipping Notifications

We keep you informed every step of the way.

• Shipping Confirmation: As soon as your order is dispatched, you will receive an email notification containing your tracking number and a link for follow-up.
• How to Track: You can monitor your package's progress in real-time via the link in your email, on our dedicated Order Tracking Page, or directly on the carrier's website (e.g., the official CJPacket site if applicable).
• Need Help? If the tracking information seems unclear or hasn't updated for an unusual period, our support team is ready to help clarify the status.

6. Our Packaging Promise & Sustainability

Your items deserve the utmost care. Each Taswiquh Fashion order is meticulously packaged by our team.

• Secure Packaging: We use high-quality, protective materials to shield your clothing and accessories from damage during transit.
• Sustainable Choices: Wherever possible, we incorporate recycled and recyclable materials into our packaging, aligning with our commitment to responsible fashion.

7. How to Prepare for a Smooth Delivery

A little preparation on your end can make the delivery process flawless:

• Accurate Address Details: Please provide a complete, deliverable address including apartment/unit numbers and clear landmarks.
• Plan for Receipt: If your order requires a signature, try to ensure someone is available to receive it, or provide alternative delivery instructions if your carrier allows.
• Stay Alert for Updates: Keep an eye on your email and phone (including SMS) for notifications from us or the local delivery service.

8. Your Delivery Questions, Answered

Quick solutions to common queries about your order's journey.

Q: Are there really no shipping fees?

A: Yes! We offer complimentary standard shipping on all orders worldwide as our commitment to making fashion accessible.

Q: What should I do if my order is delayed?

A: International shipping involves multiple parties. If your package is significantly past its estimated window, contact us. We will liaise with the carrier to locate your order and provide a resolution.

Q: Can I change the delivery address after placing my order?

A: We can only modify the address if the order is still in the “processing” stage. Please reach out to us urgently with the correct details, and we will do our absolute best to update it.

Q: Is express shipping available?

A: To maintain our free shipping promise and ensure consistent reliability, we currently offer our well-established standard delivery service, which provides the estimated timelines listed above.

Q: What is your policy if an item arrives damaged?

A: We take great pride in our packaging standards. In the unfortunate event of damage, please notify us within 48 hours of delivery with clear photographs of the packaging and the item. This allows us to process a swift replacement or refund and improve our processes.

9. Customer Support & Contact

Your peace of mind is our priority. For any questions not covered here, or for personalized assistance with an ongoing order, our dedicated support team is just a message away.

📧 Reach us easily via our Contact Us page.

We are honored to serve you and look forward to delivering your Taswiquh Fashion style.

This Shipping & Delivery Policy was last reviewed and updated on March 20, 2024.